2026 Pre-Christmas Delivery and Production Schedule
- by Jane Victoria
-
With Christmas and Chinese New Year approaching, C2C’s Australian office, customer support channels and partner factories will run on adjusted schedules.
Our alternative global suppliers will remain operational to keep your orders on track. Our sales team can talk you through the production options for your order.
KEY DATES AT A GLANCE
1. Customer Support
| Channel | Closure dates | What to expect |
|---|---|---|
| Australia HQ (Port Macquarie) for walk-in clients | Closes Mon 21 Dec 2026 Reopens Mon 11 Jan 2027 |
Stock and express orders received during the closure are processed and dispatched once we reopen. |
| Email support sales@c2csport.com service@c2csport.com |
Fri 25 Dec 2026 Thu 31 Dec 2026 Fri 1 Jan 2027 |
Inboxes are monitored on all other days, including during the office closure. Replies may take longer than usual. |
| Live chat | Fri 25 Dec 2026 Thu 31 Dec 2026 Fri 1 Jan 2027 |
Available on all other days during limited hours (Mon–Fri, 12:00NN to 8:00pm AEDT). |
2. Last order dates
Australia factory
| Item type | Order by | Expected dispatch | Dispatch resumes |
|---|---|---|---|
| C2C Stock & Express Stock items | Wed 9 Dec 2026 | on or before Fri 18 Dec 2026 | Mon 11 Jan 2027 |
| Locker Room* | Wed 9 Dec 2026 | on or before Fri 18 Dec 2026 | Mon 11 Jan 2027 |
*Except Locker Room stores with a pre-arranged cut-off date.
China factory
| China factory | Custom made items |
|---|---|
| Last orders | Sun 13 Dec 2026 |
| Expected delivery | Before CNY Sat 30 Jan 2027 |
| Factory closed | Sat 30 Jan – Sun 14 Feb 2027 (CNY) |
| Factory reopens | Mon 15 Feb 2027 |
| Production lead time | Allow 6–8 weeks for production during peak season, plus an extra 2–3 weeks for zipped items. |
Orders can still be placed after the cut-off dates above. They will be scheduled in turn and may take longer than usual.
Pakistan factory
Our Pakistan factory remains open over the holiday period, so there is no cut-off date. DYO standard custom orders and Rush Orders can be placed at any time.
- Peak season production: allow 6–8 weeks, plus an extra 2–3 weeks for zipped items.
- Rush Orders: 2–3 weeks production, plus freight.
3. Standard turnaround times
The chart compares typical production and dispatch times. The darker part of each bar is the shortest time, and the lighter part shows the full range. Peak season and location might affect freight time.
Zipped items: add 2–3 weeks. International transit is extra unless stated.
| Order type | Production / dispatch | Good to know |
|---|---|---|
| Custom Rush Orders | 2–3 weeks production | Transit is additional and usually takes 4–10 days. Not available for zipped items, varsity jackets, custom socks and accessories, towels, scarves, beanies or visors. |
| Custom Design Your Own (DYO) | 3–6 weeks standard turnaround time 6–8 weeks during peak and holiday season |
Add 2–3 weeks for zipped items. Allow an additional 5 working days for international transit. |
| C2C Stock Staples | 24-hour dispatch without decoration 72-hour dispatch with decoration |
Ready in stock at C2C Port Macquarie warehouse. Allow 3 to 5 days estimated shipping time. |
| C2C Offsite Warehouse Stock | 2–3 weeks to dispatch | Items are sent from third-party warehouses to C2C, then decorated. Subject to stock availability. Allow 3 to 5 days estimated shipping time. |
| Locker Room | 6–8 weeks production after the ordering timer closes | Selected custom items carry an ordering timer. Orders placed before it ends are batched and go into production once it closes. |
4. Freight and customer service
- Custom orders made overseas stay in production during our Australian closure and follow the usual turnaround times.
- Freight times vary by location. Peak-season congestion and courier delays outside our control may affect delivery times.
- Customer service runs at reduced capacity during the closure, so responses may take longer than usual.
Questions?
Email service@c2csport.com or call 02 6581 1558.
