To All Our Valued Partners and Customers,
As we approach the upcoming Chinese New Year (CNY) celebration, we would like to inform you about our production schedule changes and efforts to minimise any potential disruptions to your orders and season starts dates.
China Production Interruption Dates: 3 February to 18 February 2024
During this period, all our China staff and factories will have their annual holiday break with temporary shutdown and reduced production capacity.
We have alternate global factories that will remain operational and will fulfill new and urgent orders during the CNY holiday. Please note using new factories may have variation in fabric, colour and manufacturing method. Our size, fit and pattern specifications are controlled by us and will remain the same.
Repeat Orders of Custom Items Made in China
Repeat orders received after January 19th until February 18th will begin processing February 19th with expected delivery times of 6-8 weeks or late April delivery. This will maintain consistency of colours and fabrics with previous orders.
New Orders Custom Made Hosiery & Accessories
New orders for custom made socks, scarves, beanies and caps received after January 19th until February 18th will begin processing February 19th with expected delivery times of 6-8 weeks.
Normal Production Times
New Orders Custom Made Apparel
No changes are expected as new client orders for custom made apparel will be processed outside of China with standard 4-6 week processing.
AUS Stock Suppliers and C2C AUS Warehouse Stock Items
No changes are expected
Lead time for offsite/warehouse stock items in AUS is 2-3 weeks.
For ready in stock items, 24hr dispatch if blank and 3 working days or 72hrs if decoration is needed.
Communication and Support
Our customer support and sales teams will remain operational. We encourage you to communicate any urgent concerns, revise your order forecasts, or seek assistance with any specific requirements during this time.
For customers with competition starting between March to April, we encourage you to reach out to us before the holiday starts to help you plan early especially if you have specific deadlines. This will ensure timely production and delivery plus greater savings for you.
Early Planning. Greater Savings!
We also have an ongoing 15% Early Bird discount for custom winter essentials that you can take advantage of for your team/club. Offer ends 15 February 2024. Estimated delivery is mid May 2024.
Register here to get your winter early bird discount code before the limited offer ends.
If you have any questions, don’t hesitate to reach out via email at firstname.lastname@example.org or call +61 480 095 668.